DStv BoxOffice is our video on demand service and allows you to rent and view the latest blockbusters (not yet broadcast on DStv) from the comfort of your home.

DStv BoxOffice is available on the PVR to all SA staff (MultiChoice, M-Net, SuperSport, Oracle and DStv Online) with a valid PVR subscription. Terms & Conditions apply and pre-registration is required.

Please visit http://ondemand.dstvo.com for more information and to sign-up for DStv BoxOffice.

^#DStv BoxOffice is not available to commercial subscribers.

DStv BoxOffice⁺ offers up to 15 blockbusters on your PVR at any given time. You are able to rent any movie for a period of 48 hours and watch it at a time convenient to you.

As a special offer to all staff, HD movies will cost R0 and SD movies R0* until the launch to customers.

Renting a movie is as quick & simple as making the popcorn (and is done via SMS).

To rent a movie you must already be registered (visit http://ondemand.dstvo.com to sign-up) and must have sufficient funds in your DStv Wallet. (Payment for DStv BoxOffice is made via an online DStv Wallet).

All staff who register will automatically get R30 added into their DStv Wallet.

Also, all staff who top up their DStv Wallet with R10 or more, will stand in line to win an iPad. The winner will be announced at a later stge.

To rent a BoxOffice movie on the SD PVR : press GREEN to access the PVR menu, select DStv On Demand, select the movie of your choice, press OK to rent the movie, enter your BoxOffice PIN and SMS the on-screen code to 37569.

To rent a BoxOffice movie on the HD PVR : press GREEN to access DStv BoxOffice, select the movie of your choice, press OK to rent the movie, enter your BoxOffice PIN and SMS the on-screen code to 37569.

You'll receive confirmation of your rental via SMS within 5 minutes.

An on-screen message will then be displayed when the movie becomes available for viewing (the status of your selected movie changes from "Rent Now" to "View Now" on the BoxOffice screen.)

You can watch the movie as many times as you wish during the 48 hours and can rent the same movie multiple times (although you will need to pay for it again each time you rent it).

⁺DStv BoxOffice is available on the PVR to all SA staff (MultiChoice, M-Net, SuperSport, Oracle & DStv Online) with a PVR subscription. Terms & Conditions apply. Pre-registration is required.

*Prices subject to change without notification.

#DStv BoxOffice is not available to commercial subscribers.

DStv is working on rolling this service out to other countries and will announce details as more information becomes available.

As a special offer to all staff, HD movies will cost R0 and SD movies R0* until the launch to customers.

The rental period for all movies is the same (ie. 48 hours).

*Prices are subject to change without notification.

The HD movies offer superior quality and we pay a higher price for them.

There are no limits to how many times you can view a BoxOffice movie which has been rented, however, the content will automatically become unavailable for viewing at the end of the rental period.

No, your hard disk preservation settings have no impact on DStv BoxOffice.

You are able to view BoxOffice movies when there is no signal, but only if you have already rented them (ie. you will not be able to successfully rent a movie if there is no signal).

The Rental History (which is accessed by pressing the BLUE button on the PVR BoxOffice screen) lists ALL movies for which you have generated a Rental Code. Even if the rental has been unsuccessful, the Rental Code which was generated will be listed. The information on this screen is vital should you get billed for a movie that was not made available for viewing on your PVR, or if you rent a movie but do not receive it.

All our PVRs require the minimum of a twin/dual LNB to function correctly.

There is no way to cancel the order once the Rental Code has been sent to us.

If you successfully rent a BoxOffice movie (money is removed from your DStv Wallet) and the movie does not become available for viewing, please call the MultiChoice Contact Centre. You will need your smartcard number and will need to have access to the Rental History screen when you call us. The full terms & conditions for BoxOffice are available on http://ondemand.dstvo.com

The movie will not be available again on BoxOffice on the PVR. It may however be available on M-Net at a future date, we suggest you check the TV Guide.

The PVR does not know what your BoxOffice PIN is. The PIN used to rent BoxOffice movies is verified by our systems when processing your rental request. If the PIN used to generate the Rental Code is incorrect, you will be advised of this by return SMS.

The following are possibilities :

• You accidentally pressed the TV button on the remote control
• A reminder was activated
• The rental period for the movie expired.

The spaces have been inserted on-screen to make the number easier to read. The BoxOffice system will accept the number regardless of whether you insert spaces or not.

The Rental Code includes information about your decoder and the details of the movie that you're renting. The only way to make it shorter is to use an alphanumeric system (combination of letters and numbers), which is more difficult for users to enter correctly. Research in this field indicates that numbers are easier for customers to use, even though it results in a longer Rental Code.

Our apologies for the technical error. Please report this to the MultiChoice Contact Centre (including the nature of the problem and the title on which the problem was experienced).

Agreements have been reached with all major Hollywood studios, as well as most independent studios. The movies are the latest Hollywood blockbusters from a range of different genres, available at the same time or shortly after they are released on DVD.

Movies are available very shortly after their release on DVD in South Africa. In some cases this will be on the same day as DVD, and in others it will be up to 60 days later.

Yes, most of the movies available on DStv BoxOffice will become available on M-Net, although only several months later.

Please visit http://ondemand.dstvo.com

There are up to 15 movies available on the PVR, with titles refreshed on a weekly basis. Up to 40 titles will be available online at any given time.

Yes, the BoxOffice service on the HD PVR only carries HD content.

All BoxOffice titles on the HD PVR have Dolby Digital audio. Please note that this does not necessarily apply to the trailers.

All BoxOffice titles on the SD PVR have stereo audio.

DStv BoxOffice movies are not offered with HI subtitles.

PG works as it does on all other content. If the rating of the movie results in the content being blocked, a valid PG PIN must be entered to view the content.

Error Message	Potential Cause	Solution
E01	PVR has not had sufficient time to download titles.	The PVR requires time to download the movies. If the PVR has recently been off / there have been signal problems (ie. bad weather) / the PVR was only recently installed / the PVR only received BoxOffice software in the past 2 days - please check again in 24 hours and let us know if the problem persists.
	The quality of the installation is insufficient to allow for BoxOffice downloads. Note : If you are a DStv Premium subscriber, check to see if there are CatchUp titles available. If the PVR has most of the CatchUp titles, it is unlikely the E01 is caused by an installation problem. Where the cause is poor installation, you may also note problems with the EPG data (ie. TV Guide) The quality of installation required to download BoxOffice is HIGHER than that required to view normal channels, ie. you may be able to view channels without a problem, but the PVR is unable to download BoxOffice titles.	We suggest you check your installation. On the 4 tuner HD PVR, you can try swapping the cable connected to tuner 4 with the cable connected to tuner 1 (this is not valid for SatCR installations). If the problem persists, ie. the PVR still has no BoxOffice titles in 24 hours, we suggest you get the installation checked.

Your PVR is missing information that is required to display the available BoxOffice titles. This information is broadcast multiple times per day, so please ensure your PVR is switched on at all times. This error should resolve itself automatically. If your PVR continues to get this error, it may indicate a problem with the installation.

This error message indicates that no BoxOffice titles are available in your country.

If you live in SA and are a SA subscriber, your PVR is missing information that is required to display the available BoxOffice titles. This information is broadcast multiple times per day, so please ensure you PVR is switched on at all times. This error should resolve itself automatically. If your PVR continues to get this error, it may indicate a problem with the installation.

This message indicates that movies have been downloaded to your PVR, however these movies are not yet available to rent, ie. at the moment, there really are no movies available to rent. Please check the BoxOffice schedule on http://ondemand.dstvo.com to see when the next movies will become available for rental.

If more than 5 minutes have passed, please try again. If still unsuccessful, please let us know by calling the MultiChoice Contact Centre (please have your smartcard number handy). As a precautionary measure, the Rental Code expires within 5 minutes of being created (this is to ensure that any delay in delivering the SMS to us will not result in your DStv Wallet being charged for a movie that you may no longer want to watch).

As a precautionary measure, the Rental Code expires within 5 minutes of being created (this is to ensure that any delay in delivering the SMS to us will not result in your DStv Wallet being charged for a movie that you may no longer want to watch).

First check the status of the movie you're trying to rent. (Press RED, press RIGHT arrow once). If the status of the movie you're trying to rent is still "Rent now", please call the MultiChoice Contact Centre. Please have your smartcard number handy.

If you have registered the mobile number in question for BoxOffice, please check the number to which you sent the rental request. The only number to send rental requests to is 37569. If you sent the rental request to 37569 and received the error message that your mobile number is not registered, please call the MultiChoice Contact Centre (and have your smartcard number handy).

To ensure an error was not made when typing the SMS, please try again (you can check the Rental Code in your SMS against the Rental Code stored in the Rental History screen to confirm that your SMS was correct. To go to the Rental History screen, press BLUE from the BoxOffice screen). If you get the same SMS message again or you have confirmed via the Rental History screen that the Rental Code you sent is correct, please call the MultiChoice Contact Centre. Please have your smartcard number handy.

Note : our BoxOffice systems will accept Rental Codes with our without the spaces.

Please call the MultiChoice Contact Centre. You will need your smartcard number and will need to have access to the Rental History screen when you call us.

Your DStv Wallet must have sufficient funds to pay for the rental. You can check the available funds in your DStv Wallet on http://ondemand.dstvo.com. Any amount paid into your DStv Wallet could take up to 15 minutes to reflect. If you deposited money more than 15 minutes ago, please call the MultiChoice Contact Centre and have your smartcard number available.

DStv BoxOffice movies are copy protected in such a way that any content received by VCRs/DVD recorders becomes distorted so as not to allow the VCR/DVD to tape this content. It is likely you are running the output of your PVR through your VCR/DVD and then onto your TV, which is causing the distortion.

Please connect your TV set directly to your PVR without going through your VCR/DVD first. If you use your VCR/DVD to receive free to air channels via a terrestrial aerial and you pass this signal through to the PVR before it arrives at the TV set, we suggest you also use RCA cables to connect your PVR to your TV set. In this way you can toggle your TV set between the RF input from your VCR/DVD and RCA's from the PVR depending on whether you are watching terrestrial free to air services or content delivered via your PVR.

If you are using the SD PVR or HD PVR 2P : The movies are downloaded to all SD PVRs at the same time. However, the SD PVR is only able to accept these downloads if no user recordings are taking place. Due to you and your friend most likely having different recording patterns, the movies available on BoxOffice may vary for a short time, but ultimately should match up within a few days / week. Issues such as weather may also influence the difference between what is available on different decoders.

If you are using a 4 tuner HD PVR : Issues such as weather or a poorer quality installation may influence the difference between what is available on different decoders, however ultimately should match up within a few days.

You must be registered to use DStv BoxOffice. Please go to http://ondemand.dstvo.com to sign-up for BoxOffice. (You will first need to create a DStv Connect profile).

To register, you need either your DStv account number or smartcard number, a 4 digit PIN of your choice as well as the mobile numbers you wish to register for use with BoxOffice. You are able to link 4 mobile numbers to any ONE DStv account.

BONUS! We will deposit R30 into the DStv Wallet of any staff member who signs-up for DStv BoxOffice, ensuring that your first BoxOffice rental is on us – hassle free. (T&Cs apply).

Note : If you have multiple PVRs on your DStv account, the mobile numbers you register for use with BoxOffice will be linked to all PVRs on your account and the same PIN number must be used when renting movies from any of the decoders.

To use BoxOffice on an ongoing basis, you need to deposit funds into your DStv Wallet. There are a number of options to deposit money into your DStv Wallet.

• Online (http://ondemand.dstvo.com) – currently only credit cards are accepted
• At DStv Branches and Agends – both cash and credit cards are accepted

BONUS! if you deposit R10 (or more) in one transaction into your DStv Wallet, you stand in line to win an iPad.

You can top-up your DStv Wallet at anytime. You can do this :

• Online (http://ondemand.dstvo.com) – currently only credit cards are accepted.
• At DStv Branches and Agends – both cash and credit cards are accepted.

BONUS! if you deposit R10 (or more) in one transaction into your DStv Wallet, you stand in line to win an iPad.

Additional payment options will be added in the future and we will communicate all changes to our BoxOffice customers.

To confirm that the problem is not localized, first check that you can load other internet sites. If you can load other sites (example : www.news24.com and www.supersport.com, please report this to the MultiChoice Contact Centre.

If you do not have a credit card, you can make payment into your DStv Wallet :

• At DStv Branches and Agents – cash is accepted

BONUS! if you deposit R10 (or more) in one transaction into your DStv Wallet, you stand in line to win an iPad.

Additional payment options will be added in the future and we will communicate all changes to our BoxOffice customers.

You can use either a Visa and / or Mastercard to make payments into your DStv Wallet.

There is no default BoxOffice PIN, so we are unable to reset it. You can change your BoxOffice PIN anytime by visiting http://ondemand.dstvo.com. Alternatively you can contact your nearest MultiChoice Contact Centre (please have your smartcard number or account number handy). Don't forget – the BoxOffice PIN is the same for all decoders on your DStv Account.

You can change the mobile numbers registered for use on BoxOffice at anytime by visiting http://ondemand.dstvo.com. Alternatively you can contact your nearest MultiChoice Contact Centre (please have your smartcard number or account number handy). Don't forget – you can only register FOUR mobile numbers per DStv account (ie. the number of mobile numbers you can register is not per decoder, but per account).